EDI RMA 180.pdf

Introduction

This guide provides a step-by-step process to manage EDI RMA (Return Merchandise Authorization) 180 in A2000.

1. Complete the RMA in Accounts Receivable

Before sending an EDI RMA, the Accounts Receivable department must complete the R.M.A. (Return Merchandise Authorization) to obtain an RMA number.

• Navigate to A/R → R.M.A.s → Enter/Edit R.M.A.

2. Flag Customer for RMA

Ensure the customer is flagged to send RMA in the customer master:

• Navigate to SETUP → SALES ORDER MASTERS → CUSTOMERS.
• Query for the Cust#/Name.
• Go to the EDI tab.
• Check the RMA box.

3. Queue the EDI RMA

Once the RMA number is obtained, queue the EDI RMA:

• Navigate to EDI → Outgoing → Queue and Generate Files for Transmission → Queue EDI RMA.
• Select a valid Cust# from the list.
• Enter the RMA No range.
• Click Generate.

4. Enter Additional Information

The RMA will be automatically marked to send. Enter any additional information required by the retailer: